ITIL Foundation Course

ITIL Foundation courses are generally 2 days long. ITIC System offers ITIL Foundation course that leads to the ITIL foundation qualification and enables  delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location .

ITIL stands for: Information Technology Infrastructure Library. The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.

The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future. 

The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite. The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.

ITIL consists of a library of five books. Service Strategy: Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers. Service Design: Guidance to shape the way in which your service strategy will become a reality. Service Transition: Guidance on the implementation of these services.  Moving from the previous state to the new state. Service Operation: Guidance on the day to day management and measurement of your services. Continual Service Improvement: Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients. In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.

Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.

For exam, candidate receives the result on the same day and a paper based certificate within four weeks of passing the examination session.

At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.

In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a retest fee. This does not necessarily have to be at the same examination centre. However if you wish to review the course any time in future with ITIC System, we will not charge you for the course fee. You may repeat the online course unlimited times. There may be an additional charge for the course material should it change over time. There is no limit to the number of times you can retake the examination. Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential retest costs when choosing the most appropriate training route.

Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.