Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team in a professional environment. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation goes out of control.
Our one day workshop in Conflict & Negotiations Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful manager and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness. This will also help to bring positive outcomes or results but fostering a culture of trust and idea generation.
On successful completion of the course, you will receive a Course Completion Certificate from ITIC System, LLC with Credits (1 credit per hour of training).
What you will learn
On completion of this course, participants will be able to:
Understand why conflicts arise
Identify common responses to conflicts in terms of behavior, thoughts and attitude
Explore Aggressive, Passive and Assertive approaches and the consequence of each response
How to deal with difficult team members
Learn effective conflict resolution methods and best practices for managing conflicts
How to build trust and credibility with colleagues and team members
Learn to hold difficult conversations calmly and assertively
What will you get in this course:
1-day interactive workshop led by experts in the field
Interactive session (questionnaires, open discussions and sharing) between trainer and learners
Think, pair and share for and between group facilitation
Mini lectures by trainer and role plays by learners to highlight the learning lessons
Demonstration by the trainer to break down conflicts and barriers at the workplace
Case studies highlighted and lessons learnt
Group activities and brainstorming sessions
Group project work including debrief sessions after each activity undertaken
Insights and reflections on what has been shared and learnt during the training workshop
Completion certificate will be provided
The training workshop covers the following aspects:
The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
How to apply the principles leading to conflict resolution and establish a harmonious working environment
The 5-step strategy in implementing the blueprint for Conflict Resolution
The areas that will be examined include:
Self-Awareness and Self-Management: Be aware of the working environment around us
Emotions: How to Manage Our Emotions Better
Conflicting Styles: Why are there conflicting styles and how to manage them and collaborate
Conflicting Roles: The similar roles in the organization that cause conflicts
Conflicting Resources: Allocation of resources that trigger conflicts and how to manage them. How to build and sustain relationships with your supervisors, colleagues and peers
3 areas to examine:
Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
The Mastery of Building Rapport at the Workplace
Build Trust and Confidence amongst supervisors, colleagues and peers
8-hour interactive and intensive workshop led by industry experts
Role play and case studies for practical understanding
Get the day-to-day tools to be a successful leader and person
Course completion certification issued by ITIC System. LLC
Conflict at work can destroy team relationships and lead to an irreversible breakdown of communication. There are many proven approaches to resolve conflicts, and our workshop equips you with the tools and techniques needed to de-escalate the situation and arrive at an amicable solution. As a leader, you will gain the self awareness, diplomacy and communication abilities to work around uncomfortable situations and get your team on the same page again. This power-packed one day workshop will get you well on the way to experiencing greater personal and professional success.
Entrepreneurs, Business Leaders, Portfolio, Program and Project Managers , Team leaders, Executives, Supervisors, Managers, Union leaders, and all those who want to be more successful in working with others and resolving team conflicts will greatly benefit from this course.
At ITIC System, our industry experts and professional trainers, deliver the best courses to help you get the knowledge and also get the certification in the least cost and time. Accredited as a registered education provider of Project Management Institute, US (REP ID 4562) ITIC System provides quality training to help you boost your career.