Conflict & Negotiations Management

Upcoming Training

Course Overview

  • Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team in a professional environment. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation goes out of control.
  • Our one day workshop in Conflict & Negotiations Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful manager and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness. This will also help to bring positive outcomes or results but fostering a culture of trust and idea generation. 
  • On successful completion of the course, you will receive a Course Completion Certificate from ITIC System, LLC with Credits (1 credit per hour of training). 
What you will learn

  • On completion of this course, participants will be able to:
    • Understand why conflicts arise
    • Identify common responses to conflicts in terms of behavior, thoughts and attitude
    • Explore Aggressive, Passive and Assertive approaches and the consequence of each response
    • How to deal with difficult team members
    • Learn effective conflict resolution methods and best practices for managing conflicts
    • How to build trust and credibility with colleagues and team members
    • Learn to hold difficult conversations calmly and assertively
What will you get in this course:

  • 1-day interactive workshop led by experts in the field
  • Interactive session (questionnaires, open discussions and sharing) between trainer and learners
  • Think, pair and share for and between group facilitation
  • Mini lectures by trainer and role plays by learners to highlight the learning lessons
  • Demonstration by the trainer to break down conflicts and barriers at the workplace
  • Case studies highlighted and lessons learnt
  • Group activities and brainstorming sessions
  • Group project work including debrief sessions after each activity undertaken
  • Insights and reflections on what has been shared and learnt during the training workshop
  • Completion certificate will be provided
  • Downloadable e-book

Course Outline:
  • The training workshop covers the following aspects:
  • The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
  • Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
  • How to apply the principles leading to conflict resolution and establish a harmonious working environment
  • The 5-step strategy in implementing the blueprint for Conflict Resolution
  • The areas that will be examined include:
  1. Self-Awareness and Self-Management: Be aware of the working environment around us
  2. Emotions: How to Manage Our Emotions Better
  3. Conflicting Styles: Why are there conflicting styles and how to manage them and collaborate
  4. Conflicting Roles: The similar roles in the organization that cause conflicts
  5. Conflicting Resources: Allocation of resources that trigger conflicts and how to manage them. How to build and sustain relationships with your supervisors, colleagues and peers
  • 3 areas to examine:
  1. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
  2. The Mastery of Building Rapport at the Workplace
  3. Build Trust and Confidence amongst supervisors, colleagues and peers
  • 8-hour interactive and intensive workshop led by industry experts
  • Role play and case studies for practical understanding
  • Get the day-to-day tools to be a successful leader and person
  • Downloadable courseware
  • Course completion certification issued by ITIC System. LLC

Why Train With Us?

At ITIC System, our industry experts and professional trainers, deliver the best courses to help you get the knowledge and also get the certification in the least cost and time. Accredited as a registered education provider of Project Management Institute, US (REP ID 4562) ITIC System provides quality training to help you boost your career.

Highest Value

We price our courses lower than others offering best value for the investment you are making in your career.

Flexible Delivery Modes

We know that your time is precious, so we offer multiple modes of delivery methods to suit your availability and schedule.

Complete Courseware

Our courses come with a comprehensive course ware and everything you need to learn to get the certification you are looking for.

Customer Support

We provide customer support service in case if you need more information while enrolling a course, we are available any time to help you.

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